Fulfillment Policy

Return policy

Because sourcing requests are generally customized to your exact specifications, returns are generally not accepted. If you receive a defective or damaged item, we will replace it at no cost to you. Please contact us within 3 days of receiving your order with photos of the defect, and we will arrange for a replacement.

For any questions regarding our return policy, please contact us.

Cancellation / Refund policy

Sourcing request cancellations are accepted, but a graduated restocking fee will apply, depending on the progress of your request.

If payment has not been made, there will be no cancellation fee.

If your order is cancelled within 24 hours, a cancellation fee of up to 10% will apply in order to cover the costs associated with processing the request and accepting payment.

For requests with goods customized to your specifications, once production of the goods starts, a cancellation fee of up to 30% will apply in order to cover the costs associated with processing the order, accepting payment, and reselling the customized goods.

For requests for goods located in the US with no customization, once the goods are shipped out, a cancellation fee of up to 30% will apply in order to cover the costs associated with processing the request, accepting payment, and shipping the goods.

Once the goods are delivered, cancellation is no longer possible. Refer to the Return Policy.

Shipping Policy

We support shipping goods generally worldwide. You can choose to either let us handle freight from the factory at your cost, or you can handle it yourself.

The cost of shipping generally depends on the weight of the goods, the shipping service level, and the destination. We will generally include the cost of shipping in our overall quote without itemizing it.

Shipping usually takes 1-3 weeks to the US, and 3-4 weeks to the EU. Economy shipping options that take 3-6 weeks are also available. Shipping delays are uncommon, but do happen. In severe circumstances, please allow up to 2 months for delivery.